Terms of Service

1. Role of StayHAPA

StayHAPA is a direct booking platform that connects guests with independent property hosts and operators. We do not own, manage, or operate the properties listed on the Website. Each booking is a direct agreement between you and the relevant host, and the host is solely responsible for the property, stay experience, and fulfilment of the booking.

2. Bookings and Payments

When you make a booking through StayHAPA.com, you are entering into a direct contract with the host. Prices, availability, house rules, and any additional conditions are provided and controlled by the host. You are responsible for reviewing all booking details and policies on the property page before confirming your reservation.

3. Cancellations and Refunds

All cancellations and refunds are governed by the host's own cancellation and refund policy for the specific property. Please carefully review the cancellation policy displayed on each property page before booking.

StayHAPA does not set, control, or guarantee any refunds. Any entitlement to a refund (full or partial) is determined by the host's policy and applicable local laws. StayHAPA is not responsible for decisions made by hosts regarding cancellations or refunds.

4. Platform Responsibility

While we aim to provide a reliable booking platform, StayHAPA does not guarantee the accuracy of listings, availability, descriptions, or services provided by hosts. Any issues relating to the property (including quality, safety, access, or amenities) must be resolved directly with the host.

5. Use of the Website

You agree to use StayHAPA.com only for lawful purposes and in accordance with these Terms. You must not:

• Make speculative, false, or fraudulent bookings.
• Attempt to interfere with the proper functioning of the Website.
• Misuse the Website or attempt to access data you are not authorised to view.

6. Limitation of Liability

To the maximum extent permitted by law, HAPA Cloud Ltd and StayHAPA.com shall not be liable for any loss, damage, or expense arising out of or in connection with:

• Any act or omission of a host or guest.
• The condition, safety, or suitability of any property.
• Cancellations, overbookings, or inaccurate information provided by hosts.

7. Changes to These Terms

We may update these Terms from time to time. The updated version will be published on StayHAPA.com and will apply from the date it is posted. Your continued use of the Website after any changes constitutes acceptance of the updated Terms.

8. Contact Us

If you have any questions about these Terms of Service, please contact HAPA Cloud Ltd via the contact details provided on StayHAPA.com.