Privacy Policy

1. Information We Collect

We may collect the following types of information:

• Account and contact details such as your name, email address, phone number, and billing details when you make a booking.
• Booking information such as property details, dates of stay, number of guests, and any preferences you provide.
• Payment-related information (processed securely by our payment providers, such as Stripe). We do not store full card details on StayHAPA.com.
• Usage data such as IP address, device information, and pages visited to help us improve the Website.

2. How We Use Your Information

We use your information to:

• Process and manage your bookings with property hosts.
• Communicate with you about your reservations and support requests.
• Maintain and improve the operation and security of StayHAPA.com.
• Comply with legal obligations and prevent fraud or misuse of the platform.

3. Sharing of Information

To provide our services, we may share your information with:

• Property hosts so they can manage and fulfil your booking.
• Service providers such as payment processors (e.g. Stripe) and hosting providers who help us operate the Website.

We do not sell your personal data. Any sharing is limited to what is necessary to operate the platform and fulfil your booking.

4. Data Retention

We keep your information for as long as necessary to provide the services, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we will take reasonable steps to delete or anonymise it.

5. Security

We use reasonable technical and organisational measures to protect your data. However, no online service can guarantee absolute security. You are responsible for keeping your account credentials safe and not sharing them with others.

6. Your Rights

Depending on your location, you may have rights over your personal data, such as:

• Accessing the personal data we hold about you.
• Requesting correction of inaccurate or incomplete data.
• Requesting deletion of your personal data, where applicable.

To exercise these rights, please contact us using the details provided on StayHAPA.com. We may need to verify your identity before responding.

7. Cookies and Tracking

StayHAPA.com may use cookies and similar technologies to remember your preferences, improve the Website, and understand how it is used. You can manage cookie settings through your browser. Disabling cookies may affect some features of the Website.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on StayHAPA.com, and the "Last updated" date at the top will indicate when it was last revised.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact HAPA Cloud Ltd using the contact details provided on StayHAPA.com.