Refund Policy

1. Host-Defined Refund and Cancellation Policies

All refunds for bookings made on StayHAPA.com are governed by the individual host's refund and cancellation policy for the specific property you book.

Before confirming a booking, you must review the cancellation policy shown on the property page. This policy sets out whether your booking is refundable, partially refundable, or non-refundable, and under what conditions.

2. Role of StayHAPA

StayHAPA is a direct booking platform. This means:

• Your booking is made directly with the property host or operator.
• The host is responsible for honouring the booking and applying their refund policy.
• StayHAPA is not the seller of the stay and is not responsible for any decisions made by hosts regarding cancellations, changes, or refunds.

We facilitate the booking and payment process but do not decide whether a refund is due. Any refund you may receive depends entirely on the host's policy and local legal requirements.

3. How Refunds Are Processed

If a refund is approved under the host's policy, it will generally be processed back to the original payment method used at the time of booking. Processing times may vary depending on your bank or payment provider.

4. Non-Refundable Bookings

Some rates or offers may be labelled as non-refundable. For these bookings, you will not be entitled to a refund if you cancel, arrive late, or do not show up, unless the host's policy or local laws require otherwise.

5. Disputes and Issues

If you believe a refund should be granted under the host's stated policy, you should contact the host directly using the details provided in your booking confirmation.

While StayHAPA may assist with communication between you and the host, StayHAPA is not responsible for the outcome of any dispute or for the host's final decision regarding refunds.

6. Changes to This Policy

We may update this Refund Policy from time to time. The latest version will always be available on StayHAPA.com and will apply to future bookings from the date it is published.

7. Contact

If you have questions about this Refund Policy, please contact HAPA Cloud Ltd via the contact details provided on StayHAPA.com.